Catalog Item

- Ask the user for the actions needed to complete this work today. - Go into each branch, task, decision and approval. - Identify the common process it uses or if it's a snowflake. - Common Processes should be; - 0-2 approvals - 0-2 tasks (serial/parallel)

Keeping the Approvals, Decisions, and Tasks, ask the customer, what questions do you ask today? For each question, when it's not obvious, ask the customer why we ask the question. Each question should make the form easier to use, drive a decision, and possibly assist in the fulfilment of the tasks.

Using the process and questions, build out the flow.